Attention: Hospitality Owners, GMs, and HR Leaders

They’re Not Saying It… But Your Best Staff Might Be Planning to Leave

This Free Checklist Shows You What’s Going Wrong (and How to Fix It).

This free checklist unpacks the 6 friction points that push hospitality staff out the door—and how smart leaders are fixing them before they lose another receptionist, steward or waiter.

What’s Inside This Checklist:

You’ll discover one common ‘leadership habit’ that’s actually accelerating staff exits — and what to do instead.

  • The 6 most common blind spots that quietly push staff to resign

  • The leadership behaviours that actually improve retention

  • Warning signs your team is quietly disengaging (before they quit)

  • A proven framework that’s easy to apply across departments

Ready to stop losing your best staff?

Get the roadmap hospitality leaders are using to reduce turnover without HR overwhelm.

Meet Thomas

Thomas Antoine-Williams is a seasoned hospitality professional, La Roche Switzerland alum, and former General Manager at prestigious brands including St. Regis and IWG.

Now a Business Director and Retention Strategist, Thomas helps hospitality leaders around the world reduce staff turnover by addressing the root causes—without relying solely on HR or massive budgets.

This checklist is built on his proven retention framework—the same one that’s helped leaders hear feedback like:

"The only reason I didn’t quit was because of the coaching we did."

- Previous Client

Thomas combines frontline operational experience with a people-first leadership style, offering practical solutions to help hotels, restaurants, and hospitality groups keep their best staff and create thriving teams.

Why It Matters

Employee Turnover Isn’t Just Inconvenient—It’s Expensive

Replacing one experienced team member can cost 2–5x their salary.
When your GM, head chef, or floor supervisor leaves — it creates rota gaps, morale drops, and team performance suffers.

This checklist gives you a simple starting point to stop the leaks — and start building a team that stays.

What others are saying

"Thomas delivered a truly standout keynote. "

His talk on retention and the link between happiness and productivity captivated the room. It wasn’t just a talk—it was an experience that stayed with everyone long after the event.

- Sean Seah, Founder of Next Level

"Working with Thomas made me feel more confident"

I was at a low point professionally, but his coaching helped me rebuild my self-esteem and tackle challenges head-on.

— David, Business Owner – Paris, France

"Thomas’ support helped me find my spark again."

Not only did I land a leadership role, but my colleagues noticed a change in me. I was finally happy again.

— Amina, Finance Executive – Paris

Ready to stop losing your best staff?

Get the roadmap hospitality leaders are using to reduce employee turnover without HR overwhelm.

Thomas Antoine-Williams | All Rights Reserved